Refund policy

Refund Policy

1) Returns: We cannot accept returns once the product packaging has been opened or the product has been used. Please carefully check the packaging and label to ensure you received the correct product and version before opening. If the seal is undamaged, you may return the item within 30 days of purchase. Refunds, exchanges, or credits will be issued, excluding original shipping and handling charges.

To return an item, simply send the unopened product to the address below. Please include your order ID after “RMA” on the package. Returns without this information may be delayed or refused.

Fins N Friends
RMA (YOUR ORDER ID)
17 Tarmack Dr.
Richmond Hill, ON
L4E 0E8

All original parts and documentation must be included with your return. If the return is not in perfect condition or is missing parts or documentation, we may issue a partial credit or refuse the return. The original box must also be in new condition. Always package the return inside a cardboard shipping box; otherwise, the item will not be in a resalable condition, and you may not receive full credit.

2) Return Shipping: Customers are responsible for return shipping costs. Free shipping does not apply to exchanges or returns.

3) Reshipping of Damaged Items

If an item arrives damaged or requires replacement and its value is under $25 (before tax and shipping), it will be refunded rather than reshipped. This policy applies to standard merchandise and does not cover items under manufacturer warranty, which follow separate warranty procedures.